Job Description

Medical Receptionist

Classification: Hourly

Position Summary: The Medical Receptionist is responsible for answering phones, scheduling appointments, and returning emails to ensure compassionate patient care.

Primary Responsibilities

• Answer, scribe, and transfer incoming communication and inquiries by phone and email
• Respond and comply with requests for information
• Schedule, confirm, and maintain timely appointments of patients via phone, online, and patient portal
• Verify insurance information and verify co-pays, deductibles, and balances
• Inform patients of medical office policies and procedures
• Virtual back-office support with chart prep, insurance verification, and pre-authorizations, as needed
• Respond to incoming medical record requests
• Maintain patient confidentiality at all times
• Perform other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of medical terminology, procedures, and diagnoses preferred
• Understand general administrative processes
• Ability to multitask within a high-functioning, fast-paced, multidisciplinary medical center
• Working knowledge of healthcare insurance preferred
• Knowledge of EMR preferred
• Skilled in verbal and written communication skills, able to read from a script
• Able to develop good customer relationships to achieve customer satisfaction
• Ability to self-manage and be productive with minimal supervision
• Project management
• Attention to detail
• Cheerful attitude

Qualifications

• High School Diploma required
• 1-2 years experience in a medical clinic

Essential Functions/Physical Requirements

• Ability to tolerate walking, standing, and sitting throughout the day
• Ability to meet the attendance requirements for the position

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